A Premium Physical Hotel and Entertainment Complex
Auckland Central
11 Customs Street East, Auckland 1010
36.8°S 174.8°E
Pacific Rim flavours
Locally sourced. RSA certified.
18+
Entry to gaming areas requires valid photo identification at all entry points.
No online wagering
Concierge-managed check-in, dining reservations, and venue orientations — all delivered in person at our main lobby.
Built on the foundation of traditional New Zealand service
Alderwick House Auckland is a physical on-premises venue located within the city's vibrant central district at 11 Customs Street East. We are not a digital service provider. Every guest interacts with our staff and facilities in person, from the moment our concierge team greets you in the main lobby through to room check-ins, dining reservations, and full venue orientations.
This focus on physical presence allows us to maintain a controlled, safe, and premium atmosphere that digital platforms cannot replicate. Whether you are visiting for a corporate retreat or a weekend of leisure, our complex is designed to meet the rigorous standards of New Zealand's licensed premises. Access to specific entertainment areas remains strictly limited to those aged 18 and over, supported by mandatory identification checks at all entry points.
Our management team is always on-site to address guest feedback and ensure that our high standards are met consistently. From the way our linens are pressed to the precision of our table service, we focus on the small details that elevate a visit into a memorable experience.
A sophisticated on-site gaming experience
For our adult guests, we host an offline casino floor that operates under a valid New Zealand gaming licence. This area is strictly monitored to ensure a fair and secure environment for all participants. The hall features a range of classic tables and machines, managed by experienced floor staff who are trained in player safety and venue ethics.
We do not offer online wagering or remote betting of any kind. All gaming activities occur physically within our Auckland premises, requiring your presence on our licensed floor. This policy is fundamental to our identity as a traditional hospitality and entertainment complex that values face-to-face engagement.
Guest rooms designed for short-term visitors and long-stay corporate clients
Each room is maintained to reflect the high standards expected of a leading Auckland hotel, featuring modern amenities and views of the surrounding cityscape. Our housekeeping and maintenance teams work around the clock to ensure the physical integrity and cleanliness of your private space.
Booking these rooms provides direct access to the rest of the entertainment complex, creating a seamless transition from rest to recreation.
View Room Options
Restaurant & Lounge Bar
A tactile experience, defined by the clinking of glassware and the aroma of freshly prepared cuisine.
A meal is an event in itself
The culinary heart of Alderwick House is our on-site restaurant and lounge bar, which focus on locally sourced ingredients and Pacific Rim flavours. The bar offers an extensive list of regional wines and craft beers, served by professionals who adhere to strict responsible service of alcohol protocols.
Dining at Alderwick House provides a space for social interaction and relaxation — an experience grounded in the physical presence of our venue and the people who run it.
Table ReservationsOperating as a licensed premises in New Zealand
This involves a deep commitment to regulatory compliance and guest welfare. Alderwick House Auckland adheres to all local council and national government guidelines regarding noise, safety, and host responsibility.
Our security personnel are stationed at every entrance to verify that all visitors meet the entry 18+ requirement. This physical oversight ensures that our entertainment environment remains orderly and compliant with the highest industry standards.
Identification at every entry point
All guests must present valid photo ID at the main lobby and gaming hall entrances. Trained staff verify age before granting access.
No minors in gaming or bar areas
Controlled access prevents unauthorised entry by anyone under 18. Signage and physical barriers maintain the boundary.
Responsible service of alcohol
Bar staff follow RSA protocols. Service is refused when signs of intoxication appear, and support resources are offered in person.
Twenty-four-hour security presence
Trained security personnel monitor all entrances and common areas. Surveillance systems and local emergency services are integrated into our response protocols.
Versatile spaces for meetings, launches, and celebrations
Our events team works directly with organisers to configure rooms, arrange catering, and manage technical requirements on the day of the function.
Corporate Meetings
Configurable rooms with full technical support for board meetings, training sessions, and team off-sites. The proximity of our dining facilities and accommodation makes the complex a convenient choice for multi-day events.
Product Launches
Showcase spaces with catering and AV setup. Our team handles every detail in person, from the initial site tour to the final cleanup, ensuring a professional delivery of service.
Private Celebrations
Intimate gatherings and milestone events in a setting that combines our restaurant, bar, and accommodation under one roof. Full catering and service provided by our in-house team.
Integrity is central to our entertainment philosophy
We provide clear information on responsible play throughout the venue and offer resources for guests who wish to set personal limits. Our staff are trained to identify signs of distress and can provide immediate, in-person assistance or referrals to national support services.
By maintaining an offline-only environment, we encourage a balanced approach to entertainment that prioritises social interaction over isolated activity.
If Gambling Is a Problem
Call the New Zealand Gambling Helpline.
0800 654 655
Available 24 hours. Free and confidential support for anyone affected by gambling harm in Aotearoa New Zealand.
Visit gamblinghelpline.co.nz for online resources and live chat.
Our floor staff can also connect you with in-person support during your visit. Speak to any team member if you would like help setting a personal limit or taking a break from play.
Designed for ease of movement
Clear signage directs guests between the lobby, restaurant, and entertainment zones. Staff are available in every sector to assist with directions.
Main Lobby
Concierge desk, check-in, and venue orientation. Start here on your first visit.
Restaurant & Bar
Dining room, lounge bar, and private dining alcoves. Open to all registered guests.
Gaming Hall
Casino floor with tables and machines. Entry restricted to guests aged 18+ with valid photo ID.
Function Rooms
Corporate and private event spaces on the upper level. Accessed via the central elevator bank.
An entirely physical operation
It is important for all prospective guests to understand that Alderwick House Auckland is an entirely physical operation. We do not provide, endorse, or facilitate any form of mobile gambling apps or internet-based gambling products.
Our gaming facilities are for on-site use only, requiring your physical presence on our licensed floor. This policy is fundamental to our identity as a traditional hospitality and entertainment complex that values face-to-face engagement.
Start at the main reception desk
First-time visitors to Alderwick House Auckland are encouraged to start their journey at the main reception desk for a full orientation of the facilities. Our staff can explain the entry requirements for the gaming hall and provide information on current dining specials or event schedules.
We recommend bringing a valid photo ID to ensure uninterrupted access to all areas of the complex. Knowing what to expect helps you make the most of your time within our premium entertainment venue.
Constantly investing in our physical facilities
While we remain committed to our traditional hospitality roots, we are constantly investing in the physical upkeep and modernisation of our facilities. We regularly update our room interiors and dining menus to reflect current trends while maintaining the classic elegance our guests expect.
Our goal is to remain the premier destination for physical entertainment and luxury accommodation in New Zealand for years to come. We invite you to experience the difference that a dedicated on-premises team can make.
Ready to experience Alderwick House Auckland in person? Our concierge team is available around the clock to help you plan your visit.
Level 2, 11 Customs Street East
Auckland Central, Auckland 1010
New Zealand
Phone: +64 9 309 1847
Email: stay@alderwickhouse.com
Open Monday to Sunday
00:00 — 24:00
Strictly 18+. Alderwick House is a physical hotel and entertainment venue in Auckland, New Zealand. Casino and gaming facilities are available on our premises only to guests aged 18+ with valid photo ID. We do not offer online wagering, remote betting, mobile gambling apps or any internet-based gambling products. Gamble responsibly. If gambling is a problem, call the New Zealand Gambling Helpline 0800 654 655 or visit gamblinghelpline.co.nz. Information on this site describes our venue and hospitality services only.